Policies

Please take the time to read over our policies:

Drop-off & Pick-up

Clients are encouraged to drop-off pets promptly at their scheduled appointment time. However, we understand things happen! We are able to accept pets up to 15 minutes past their scheduled arrival time. Pets arriving after 15 minutes will be taken at the discretion of the groomer and assessed a $20 late arrival fee.

We understand your busy schedule! We allow you to drop off your pet up to 1 hour early, at no additional charge. However, this does NOT mean your pet will be groomed sooner, or done faster. Please keep in mind that we are not able to take your pets out of the salon for bathroom breaks.

Unless prior arrangements have been made, please pick up your pet within 1 hour of being completed to avoid additional fees. Failure to pick up in the allotted time may result in a $20 per hour daycare fee.

Deposits & Missed Appointments

A $40 deposit is required to hold your appointment. Your deposit is always put towards the final grooming bill and is 100% refundable if you cancel your appointment at least 48 hours prior to your pets scheduled date and time. Failure to pay your deposit may result in forfeiture of your appointment.

Our small business can only stay open if everyone shows up for their scheduled appointments. If you miss an appointment, or we are unable to take your pet due to a late arrival, you will be rescheduled with a $40 missed appointment fee assessed (or forfeiture of your deposit). All future appointments will require prepayment.

Matted Pets

Fleas & Ticks

Little bugs are a big deal! We ask that all our clients keep their pets on a regular flea and tick preventative. Pets that enter the salon with a flea infestation will be assessed a $40 sanitation fee.